How to nail every interview you go on

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Today I am going to talk about Interview Etiquette and how to nail every interview you go for and ensure you get the dream job you are looking for. I hope you enjoy the content – your comments are always welcome so don’t be shy to get interactive!

So many times we receive feedback from our clients about our candidates and cannot understand how incredible therapists destroy their chances at fantastic jobs by messing up their job interviews. This makes me so sad so I decided to give you a bit of insight and how to avoid making the same mistakes.

Most people concentrate just on the actual interview and fail to pay attention to the Research and Preparation needed beforehand. If you are prepared and you have done your research the actual interview will be a breeze. So pay attention and make notes on the following points so that you never walk away from another interview with a job offer in the bag J

First things first, you need to know what you are looking for. Take some time before you start your job search to look inside and decide where you want to go. There is no use just applying willy-nilly for jobs that you may only stay in for a couple of months.  Have your 5 year plan in mind and plot the route you want to take to get there.

Once you have applied for the correct position and before you set up the interview; make sure you ask the right questions to ensure this is the position is right for you. There is nothing worse for a potential employer than having an interview scheduled with a candidate that comes in expecting something different to what is being offered. That hour of their day is then wasted and they will be irritated and upset with you.

These questions will help you to ascertain that the job is suitable to your lifestyle and that you are going to be happy there. If you are working with a recruitment agent be sure to ask your agent the questions. These are questions like:  What are the hours? How many weekends are you expected to work? How many late shifts are you expected to work? What salary are they offering? What is your earning potential? How long has the team been there? Is there any room for growth? What must I bring with me for the interview? How long will I be with you? Am I needed to do a trade test? Who am I going to be meeting? What is the address of the spa?

Now, you have asked all the right questions and your interview is set up. Spa Senses recruitment agents will ensure that the client you are going to see has all the information they require prior to you arriving for your interview; but if you are not going for an interview through us you need to know exactly what you have to take with you. Make sure you have the following:

  1. Your CV printed on clean white paper including ALL your information. For an easy to use template you can check out my blog from 17 October 2013:
  2. All your supporting documents eg. Proof of identification; so take your ID book or passport including your valid work permit.
  3. Copies of all your written references (you should have one from each of your previous jobs)
  4. Your certificates/diplomas both national and international.

Once your interview is confirmed with the spa; go on line and Google the company if you do not have their website address. Find out as much about the spa as possible. What treatments do they offer, what products do they use, where are they situated, is it a busy area, how long have they been open, are they part of a group or a standalone business etc. Make sure you know about the company so you will appear engaged and interested. This will well and truly impress the person doing your interview.

Before the day of your interview practice your treatments and recap your anatomy and skin care. Make sure you have a solid massage sequence and that your skin care knowledge is up to scratch. Practice painting with red and french as these are always tested. If you are interviewing for a waxing position make sure that your Brazilian is 100% because they are going to be sure to ask you to do one if this is going to be the bulk of your job role. Nail techs, make sure that if you have been asked to do a full set for your prospective employer that you practice the system they want to see.  It has never been more true in this case that if you fail to prepare, you will be preparing to fail.

Next, you have to make sure that you know where you are going. Our agency sends each and every candidate a map and directions to where they are going for the interview so they do not get lost. If you are not working through us ensure you have found out where the interview is and how long it will take you to get there. Print a map, always take into account that you may get lost if you are going to a place you have not been before. Always give yourself at least an extra half an hour just in case. If you are in anyway unsure, do a test drive to the spa/salon so that on the day of the interview you will be able to go straight there.

Get up early; make sure you have a smart comfortable outfit set aside for your interview. Put on your make up and ensure your hair is up and you look as professional as possible. Have you found out if you will need to do a trade test? If you do, be sure to take flat shoes with you. If your flat shoes have open toes please do a fresh paint on your toe nails so that you look the part from top to toe.

Be on time for your interview, rather be early than late. While you wait for the person that will be conducting your interview, DO NOT sit playing on your phone and do not pick up a magazine either – grab a brochure or information that relates to the spa/salon. This will make you appear interested and enthusiastic.

Lastly, always remember how important the greeting with your potential employer is. When meeting him / her use a firm handshake. This may not be culturally acceptable to some but in our industry it is imperative that we show that we have strong capable hands right from the first moment of engagement. Once you are done with the interview say Thank you! It is so important that we show our manners and thank our potential employers for the time they have spent with us during the interview.

I hope all this info helps and you find it useful; don’t forget through…. we are always here to help and coach you through this process so don’t hesitate to call us at anytime. or call us on 011 616 0833 / 011 616 0825







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I qualified as a Somatologist in JHB in 2001. I began my career in the spa industry working on cruise ships for Steiner Transocean. I furthered my studies on my return to SA qualifying in advanced make up and special effects. I then moved to London where I worked in 2 of the most prestigious spas. I acquired knowledge in all aspects if the spa business and moved quickly from hands on therapy to part of the management team. When I finally came back to South Africa to settle for good I joined the management team of the Spas of Distinction where I grew my skill set even further and established a professional network throughout the South African Spa Industry. It is here where my roots are now deep seated and where I will remain for good. I started Spa Sense in 2010 and we have grown from strength to strength every year since then; forming key relationships with all the industry specialists. I head up the consultancy division of Spa Sense and run many of our training courses including Front Office, SOPs and Spa Sales and Retail. I also oversee our recruitment division making sure that all my clients and candidates expectations are always exceeded by the level service they receive from my team. I am incredibly passionate about what I do and hope I remain blessed enough to be in this exciting industry forever. This blog is a place I can share my views and experience so I hope you enjoy the articles and find them useful enough to use in your business.

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