Category Archives: Philippa’s Blog

Spa Sense Newsletter

How to nail every interview you go on

We’re back…and what a year it has been! But now it is time to start delivering quality content to you our special readers again – NO Excuses! Today I am going to talk about Interview Etiquette and how to nail every interview you go for and ensure you get the dream job you are looking […]

How to deal with tension among employees who don’t get along.

Staff management is by far one of the most challenging aspects of our roles as spa/salon managers and business owners; even when everyone gets along. Staff conflict can be extremely damaging as it directly impacts on moral within the business. Clients can sense when there is unrest and it is bound to affect their experience […]

Managing Standards

For some reason spa and salon owners seem to think that they need to outline clear and concise procedures for their staff. They then complain when their therapists do not do as they told. Our therapists are not mind readers and they do not always think of the bigger picture we have to tell them […]

Valentine’s Day is around the corner…are you ready?

I hope the quiet that January brings has not left any of you realizing it’s almost late to plan for Valentine’s Day! It is so easy to wake up at the beginning of February (next week) to discover that the year is flying by already. This is one of the most profitable days for Spas […]