Client News, Did you know

Did you know? Spa Sense offers an AMAZING spa management training.

Posted on by Philippa Abbott
27
Jun

 

Why should you choose the Spa Sense Management module for your manager?

 

  • Let your Spa run optimally even when you are not there and without having to micromanage. 
  • We’ll put your mind at ease that EVERYTHING is taken care of because your manager will understand all the pieces of the puzzle and how they fit together.
  • We will train your manager to think like a business owner.
  • We will show you how to implement systems that work well and help you run a profitable business.
  • We will prepare your manager to enter a management and leadership position with a business mind.

What is included?

Course includes the following chapters:

Strengths and weaknesses in management.

Management Styles and how each impacts on staff management.

Leading with inspiration not fear.

What is my job description?

KPIs for my spa as well as myself and staff and how to measure and manage them.

Yearly Planning and Vision setting including Strategic Action Planning and SWOT Analysis as well as forecasting and target setting and implementation.

Driving and actively managing revenue

Spa reports to manage spa and staff performance – you cannot manage what you cannot measure.

Recruitment, induction and staff contracts

The importance of a strong front office team beneath what and me their role is

Managing Staff Performance and HR related issues.

Training and Development of staff.

Managing Standards in my spa and auditing procedure – internally and externally.

Marketing and Social Media schedule development and action plan

Challenges in Management

  • Time management
  • Delegation
  • Looking outside the box
  • Dealing with difficult clients and complaints
  • Stock control and management

How do we run?

This JAM PACKED schedule runs over 6 days

Best split over 6 weeks on quiet days and to allow time for homework

Whats the Cost:                                                                                                            

R 11 750.00 for the month of JUNE

R 1 2500.00 / delegate over 5

R 250.00 / manual / delegate

You cannot afford not to do this module – it is AMAZING!!!!

If you are interested please call us ASAP on 0116160833 or email us on Spa Sense Training

 

 

Philippa Abbott

I qualified as a Somatologist in JHB in 2001. I began my career in the spa industry working on cruise ships for Steiner Transocean. I furthered my studies on my return to SA qualifying in advanced make up and special effects. I then moved to London where I worked in 2 of the most prestigious spas. I acquired knowledge in all aspects if the spa business and moved quickly from hands on therapy to part of the management team. When I finally came back to South Africa to settle for good I joined the management team of the Spas of Distinction where I grew my skill set even further and established a professional network throughout the South African Spa Industry. It is here where my roots are now deep seated and where I will remain for good. I started Spa Sense in 2010 and we have grown from strength to strength every year since then; forming key relationships with all the industry specialists. I head up the consultancy division of Spa Sense and run many of our training courses including Front Office, SOPs and Spa Sales and Retail. I also oversee our recruitment division making sure that all my clients and candidates expectations are always exceeded by the level service they receive from my team. I am incredibly passionate about what I do and hope I remain blessed enough to be in this exciting industry forever. This blog is a place I can share my views and experience so I hope you enjoy the articles and find them useful enough to use in your business.