Client News

April Training Promo – DO NOT MISS OUT, BOOK TODAY!

Posted on by Philippa Abbott

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Regular price: R6500.00 / spa per course

April price: ONLY R5000.00 / spa per course

Interested?

Call now to book – space is limited

011 6160833 / 25

or email

Philippa / Jessica

 

 

Here’s a little more about the course:

Are you tired of not making profit from product sales?

We specialize in retail training allowing your staff to feel confident during the consultation, and begin the recommendation process right form the word go. I teach the therapist that knowledge is power! By understanding their product, as well as having an in-depth understanding of the skin and body, they can easily and accurately prescribe home care to each and every client.

I get your therapists excited about their treatments and show them how they need never be bored again! They will begin to think of themselves as experts in their field of health and skincare and have the ability to build an ongoing report with your valued spa guest!

Set one day aside to focus and energize your staff, I promise you will not regret it!

What we will do for you?

– We teach your therapists to monitor their retail to turnover percentage
– Get maximum benefit from client consultation
– Grow your turnover

What we cover:

  • Changing your mind-set
  • Becoming a 100% therapist
  • Analyzing your guest
  • Importance of in-depth consultation
  • Up selling and add-on treatments
  • Re booking guests
  • Know your products
  • Setting up and Closing the sale
  • Workshop and role-play

What clients say about the course:

“May I take this opportunity to thank you very much for your support. It has been an absolute pleasure working with you and indeed the team – everyone is so supportive and professional and gets the job done without any issues.
A smooth, well run operation from all sides – thank you! I really look forward to working with all of you again in the near future” Margarita Ioannou, The Saxon Boutique Hotel, Villas and Spa

Philippa Abbott

I qualified as a Somatologist in JHB in 2001. I began my career in the spa industry working on cruise ships for Steiner Transocean. I furthered my studies on my return to SA qualifying in advanced make up and special effects. I then moved to London where I worked in 2 of the most prestigious spas. I acquired knowledge in all aspects if the spa business and moved quickly from hands on therapy to part of the management team. When I finally came back to South Africa to settle for good I joined the management team of the Spas of Distinction where I grew my skill set even further and established a professional network throughout the South African Spa Industry. It is here where my roots are now deep seated and where I will remain for good. I started Spa Sense in 2010 and we have grown from strength to strength every year since then; forming key relationships with all the industry specialists. I head up the consultancy division of Spa Sense and run many of our training courses including Front Office, SOPs and Spa Sales and Retail. I also oversee our recruitment division making sure that all my clients and candidates expectations are always exceeded by the level service they receive from my team. I am incredibly passionate about what I do and hope I remain blessed enough to be in this exciting industry forever. This blog is a place I can share my views and experience so I hope you enjoy the articles and find them useful enough to use in your business.