Client News, Did you know

Did you know? Spa Sense offers spa assessments

Posted on by Philippa Abbott
11
Apr

 

Why should you do a mystery shopper assessment?

 

  • Help you identify issues.
  • Assist you in improving your service.
  • Audit of your company’s employees.
  • Identify training needs.
  • Customer satisfaction and experience.

So we have ascertained that mystery shopper’s assessments are vitally important to the growth and development of our spas.

Did you know that Spa Sense could do this for you?

We do; and our reports are amazing and incredibly insightful. We take EVERYTHING into account and assess it all. From the first phone call all the way through the spa journey to check out and follow up.

  1. We agree on a date that suits your business.
  2. We decide on the treatments and employee you feel need the most attention
  3. We compile a bespoke document to assess the treatment and employee in detail, including all important touch points.
  4. We call and book in at the spa. We assess the phone manner and information given to us as well as what information was asked of us.
  5. We have the treatment on the agreed date and time.
  6. We then compile a detailed report for you with a quote for business support and training we feel would benefit your spa.
  7. You decide what you want to do and we plot an action plan and roll out schedule.

Do you feel like this is something that could benefit your spa / salon business?

YES…

Call us ASAP on 0116160833 / 25 or email us on Philippa or Jessica

 

 

Philippa Abbott

I qualified as a Somatologist in JHB in 2001. I began my career in the spa industry working on cruise ships for Steiner Transocean. I furthered my studies on my return to SA qualifying in advanced make up and special effects. I then moved to London where I worked in 2 of the most prestigious spas. I acquired knowledge in all aspects if the spa business and moved quickly from hands on therapy to part of the management team. When I finally came back to South Africa to settle for good I joined the management team of the Spas of Distinction where I grew my skill set even further and established a professional network throughout the South African Spa Industry. It is here where my roots are now deep seated and where I will remain for good. I started Spa Sense in 2010 and we have grown from strength to strength every year since then; forming key relationships with all the industry specialists. I head up the consultancy division of Spa Sense and run many of our training courses including Front Office, SOPs and Spa Sales and Retail. I also oversee our recruitment division making sure that all my clients and candidates expectations are always exceeded by the level service they receive from my team. I am incredibly passionate about what I do and hope I remain blessed enough to be in this exciting industry forever. This blog is a place I can share my views and experience so I hope you enjoy the articles and find them useful enough to use in your business.