Why should you do a mystery shopper assessment? Help you identify issues. Assist you in improving your service. Audit of your company’s employees. Identify training needs. Customer satisfaction and experience. So we have ascertained that mystery shopper’s assessments are vitally important to the growth and development of our spas. Did you know that […]
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Don’t let the lull in January make you complacent. This is the perfect time to get your staff and your business geared up for the New Year. Here are a couple of ways that will help you ensure that your year is planned; your staff are accountable and you know where you want to be […]