Why should you do a mystery shopper assessment? Help you identify issues. Assist you in improving your service. Audit of your company’s employees. Identify training needs. Customer satisfaction and experience. So we have ascertained that mystery shopper’s assessments are vitally important to the growth and development of our spas. Did you know that […]
For some reason spa and salon owners seem to think that they need to outline clear and concise procedures for their staff. They then complain when their therapists do not do as they told. Our therapists are not mind readers and they do not always think of the bigger picture we have to tell them […]
Don’t let the lull in January make you complacent. This is the perfect time to get your staff and your business geared up for the New Year. Here are a couple of ways that will help you ensure that your year is planned; your staff are accountable and you know where you want to be […]